Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Pittsburgh. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

    • Temperature checks for staff and guests on arrival

    • Touchless hand sanitization stations placed throughout the venue 

    • Plexiglass barriers at all payment locations

    • Contactless payment encouraged throughout the venue

    • Face coverings required for all staff and guests

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • I Bought My Tickets But...

  • I need to reschedule

    To reschedule your tickets, please visit our Change Of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I want to upgrade/downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • Ticket Info

  • Ticket Types

    There are no refunds of tickets for the exhibit.

    Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

    VIP Tickets Include
    • Priority access and admission
    • Van Gogh cushion to keep
    • Limited edition poster
    • VIP souvenir laminate
    • All FLEX entry benefits††
    Premium-FLEX Tickets Include
    • Van Gogh cushion rental
    • Limited edition poster
    • All FLEX entry benefits††
    Basic-Timed Tickets Include
    • Standard admission††
    Child Tickets Include
    • Admission ages 6 – 16
    • No change of date fees
    • Must be accompanied by an adult ticket
    • Children age 5 and under do not require a ticket

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

    For further clarification, please read our terms and conditions.

    Should cushion not be available, a gift voucher to the gift store will be offered as an alternative.

    ††Please see the section FLEX vs. Timed below for further details.

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles and San Francisco, ensure you are buying your tickets from VanGoghPittsburgh.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Please note tickets purchased on FEVER are not for our Immersive Van Gogh.

    Authorized Ticket Partners To Immersive Van Gogh Pittsburgh
    • VanGoghPittsburgh.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our websiteVanGoghPittsburgh.com for purchase.

  • Ticket Prices
    Peak

    VIP – $99.99
    Premium – FLEX – $64.99
    Basic – Timed – $54.99
    Child – $34.99

    Off-Peak

    VIP – $79.99
    Premium – FLEX – $49.99
    Basic – Timed – $39.99
    Child – $29.99

    Prime

    VIP – $109.99
    Premium – FLEX – $79.99
    Basic – Timed – $69.99
    Child – $39.99

    All tickets are subject to a service fee of $6.99 on top of the above prices as per our terms and conditions.

    Ticket prices are subject to change.

  • FLEX vs. Timed

    FLEX tickets allow a greater arrival window of two hours before up to two hours after your start time, subject to hours of operation.

    Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot.

    Change Of Date Requests For FLEX Tickets

    All change of dates must be made 24 hours prior to scheduled attendance for a fee of $4.99 and are subject to availability.

    We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $9.99 per ticket.

    Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

    Change Of Date Requests For Timed Tickets

    Timed tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket.

    We reserve the right not to process any late change of date requests.

    To request a change of date please visit our Change Of Date Request page.

    Hours of operations are subject to change with no notice.

  • Peak, Off-Peak & Prime

    This relates to pricing differences depending on date and time selected.

    Peak times are generally Wednesday – Friday after 5 PM, all day Saturday, and Sundays before 7 PM.

    Off-Peak times are generally all day Monday and Tuesday, Wednesday – Friday before 5 PM, and Sundays after 7 PM.

    Prime times are generally Friday at 7 PM, Saturday at 1 PM and 2 PM, and Sunday at 1 PM.

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at [email protected].

    Discount amount varies per city and will be applied at checkout.

  • Exhibit Info

  • Hours of Operation

    October 25th – November 21st
    Monday | 10 AM – 10 PM
    Tuesday | 10 AM – 10 PM
    Wednesday | 10 AM – 10 PM
    Thursday | 10 AM – 11 PM
    Friday | 9 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 10 PM

    November 22nd – November 28th
    Monday | 10 AM – 11 PM
    Tuesday | 10 AM – 11 PM
    Wednesday | 10 AM – 11 PM
    Thursday | 10 AM – 11 PM
    Friday | 9 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 10 PM

    November 29th – December 12th
    Monday | 10 AM – 10 PM
    Tuesday | 10 AM – 10 PM
    Wednesday | 10 AM – 10 PM
    Thursday | 10 AM – 11 PM
    Friday | 9 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 10 PM

    December 13th – December 19th
    Monday | 10 AM – 10 PM
    Tuesday | 10 AM – 10 PM
    Wednesday | 10 AM – 10 PM
    Thursday | 10 AM – 10 PM
    Friday | 9 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 10 PM

    December 20th – December 26th
    Monday | 10 AM – 12 AM
    Tuesday | 10 AM – 12 AM
    Wednesday | 10 AM – 12 AM
    Thursday | 10 AM – 12 AM
    Friday | 10 AM – 6 PM
    Saturday | Closed
    Sunday | 10 AM – 12 AM

    December 27th – January 2nd
    Monday | 2 PM – 10 PM
    Tuesday | 2 PM – 10 PM
    Wednesday | 2 PM – 10 PM
    Thursday | 2 PM – 10 PM
    Friday | 2 PM – 6 PM
    Saturday | 1 PM – 6 PM
    Sunday | 2 PM – 9 PM

    January 3rd – February 6th
    Monday | 11 AM – 9 PM
    Tuesday | Closed
    Wednesday | 11 AM – 5 PM
    Thursday | 11 AM – 9 PM
    Friday | 11 AM – 10 PM
    Saturday | 10 AM – 10 PM
    Sunday | 10 AM – 9 PM

    The last entry is 40 minutes prior to the close time stated above. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

  • About Immersive Van Gogh Pittsburgh

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Pittsburgh

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Les Mangeurs de pomme de terre (The Potato Eaters, 1885), La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Location & Parking

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Location

    The Immersive Van Gogh Pittsburgh Exhibit will take place at Lighthouse Artspace Pittsburgh at 720 E Lacock Street, Pittsburgh.

    Parking

    Assisted self parking is available for $12 at a nearby lot at the intersection of Progress and Warfield Street – please follow the Valet signs. A free shuttle option is provided for your convenience from the self parking lot or it is a 4 minute walk to the venue.

    Assisted ADA parking near the entrance to the venue is also available upon request for $10. Please alert the valet company to your needs upon arrival. There is no need to arrange this prior to arrival.

    Please note RVs and other oversized vehicles are not accommodated.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee.

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible:

    • Walkers, mobility scooters, and other mobility aids
    • Service animals – For non-traditional service animals please contact the exhibition before your visit.
    • Strollers

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

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